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Manager, Global Sales Compensation Operations Lead



Sales & Business Development, Operations
Austin, TX, USA
Posted on Thursday, April 18, 2024

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

The Manager, Global Sales Compensation Operations Lead role is a unique opportunity that calls for a skilled, hands-on, analytical individual who will play a lead role on the operations team supporting data acquisition, incentive calculation processes, field engagement, reporting, training, and support. In this role you will execute the strategic vision for the compensation program and establish a team culture that will improve timeliness, accuracy, and transparency, with the ultimate objective of driving revenue and employee engagement through the sales compensation program.

This is a mid-level position, and as such, the candidate must possess a strong knowledge of sales compensation. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as lead a team of operational analysts with future growth potential in line with delivered value.


  • Coordinate and oversee the accurate and timely processing of incentive calculations, validations, and payments

  • Lead operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle

  • Provide timely and accurate reporting and analysis of the incentive data and metrics to the sales leadership and other stakeholders

  • Resolve any issues or disputes related to sales credit and incentive payments and ensure compliance with the company policies and regulations.

  • Collaborate with the sales operations, finance, and human resources teams to support the sales compensation processes and initiatives

  • Participate in the business requirements sessions and testing to ensure the compensation platform is operational and meets the needs of upstream data specifications, plan calculations, system workflows, reporting, and data extracts

  • Schedule and coordinate plan and participant system configuration activities for plan changes and maintenance

  • Develop operational processes and procedures, and serve as the primary point of contact for internal audit, Legal, and other stakeholders across Visa

  • Design, execute, and evaluate process improvement projects, with the ability to identify and eliminate sources of variation, waste, and defect, and implement solutions that increase efficiency, quality, and customer satisfaction

  • Support the leadership team in various ad hoc projects to improve efficiency, transparency, and accuracy of business processes

  • Provide guidance and feedback to a team of operation analysts to ensure success in key activities

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Basic Qualifications:

  • 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

  • 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • At least 5 years of sales compensation experience with progressively increasing responsibility and complexity of work
  • Experience establishing effective minimal risk processes, developing effective quality controls in an end-to-end operational environment that includes end-user training and communications
  • Experience as a power user of at least one major sales compensation tool such as Xactly, NICE, Callidus, Varicent, Optymyze, or others
  • Knowledge and experience in risk identification, assessment, mitigation, and reporting
  • Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
  • Proficient in using advanced functions and formulas in Excel and data validation
  • Experienced in creating and maintaining complex spreadsheets, dashboards, charts, and reports that present data in a clear and accurate manner
  • Skilled in using data analysis tools, such as SQL, Python, R, Power BI, Tableau, or SAS, to manipulate, visualize, and interpret large and complex data sets
  • Able to perform data quality checks, data cleansing, data transformation, and data integration tasks using various tools and techniques
  • Capable of communicating data findings and recommendations effectively to various stakeholders using oral, written, and graphical formats
  • Proven experience in business process improvement, with the ability to identify and implement process changes that enhance efficiency, quality, and customer experience, certification in six sigma preferred
  • Excellent verbal, analytical, and written communication, and interpersonal skills
  • Self-starter with exemplary organization skills, must possess “can do” attitude
  • Strong analytical, problem-solving, and critical thinking skills, with the ability to work independently and collaboratively in a fast-paced environment
  • Demonstrated experience of successfully executing against tight deadlines, with a collaboration mind-set
  • Detail-oriented, organized, and quality-focused, with the ability to manage multiple tasks and priorities
  • Experience in working with cross-functional/cross-departmental and virtual teams

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,100.00 to 172,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.