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Senior Analyst, Sales Compensation Systems



IT, Sales & Business Development
United States · Remote
Posted on Friday, April 26, 2024

See yourself at Twilio

Join the team as Twilio’s next Senior Analyst, Sales Compensation Systems.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support the administration and build of Xactly compensation system.

The sales compensation systems team owns the lifecycle of implementation logic from business requirements to year-over-year redesigns, managing the plan design implementation in Xactly, responding to exceptional situations, and continuing to upgrade our Xactly Incent and Connect configurations for efficient operations. This role will allow the analyst to utilize previous Xactly experience maintaining our current process but also developing new automations and streamlining existing processes. Cross functional training is a core component of this role and growth opportunities exist to own projects in data engineering, financial analysis, budgeting and all things sales compensation.


In this role, you’ll:

  • Support Sales Compensation team in managing Xactly instance
  • Manage process change requests from business partners and sales compensation team
  • Review Plan Designs to implement within Xactly
  • Provide guidance on automation and system improvement projects with Xactly Connect
  • Work with project manager on quarterly SOX requirements
  • Analyze and build reports in Xactly, supporting data team requests


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 1-3 years experience with implementing incentive compensation systems
  • Prior experience carrying out technical responsibilities, such as rule writing, development, result analysis, troubleshooting, process improvement
  • Detail and Process oriented
  • Familiarity with reporting/data mining methodologies
  • Strong customer-focus and business acumen, and ability to effectively balance between the two
  • Superb communication and stakeholder collaboration skills


  • Experience with Xactly Incent and Xactly Connect
  • Xactly Admin Certified
  • Experience with Salesforce
  • Outside consulting a plus


This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $92,000 - $116,000
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,000 - $122,000
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at