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Analyst, Global Incentive Compensation

Salesforce

Salesforce

IT
Hyderabad, Telangana, India
Posted on Tuesday, May 21, 2024

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Job Category

Finance

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description

We are looking for an Analyst to join our Global Incentive Compensation team in Hyderabad. The role will consist in supporting sales inquiries with respect to variable compensation while developing and maintaining positive customer relations with sales representatives. The ideal candidate will coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

The ideal candidate will be self-motivated and detail-oriented, with demonstrated analytical and problem-solving skills. This individual must be comfortable providing guidance on resolution while adhering to policies and processes.

This position requires strong organizational skills, and the ability to communicate and work with remote teams.

Responsibilities

  • Manage the monthly commission process for Salesforce direct sales. This includes understanding and applying the commission plan consistently, ensuring commission calculations comply with the plan, and managing exception requests versus policy
  • Identify the opportunities to improve the existing process to provide seamless support to Sales
  • Lead Innovation projects to design/develop self-assistance tools for Sales
  • Conduct sales enablement sessions to enable sales on the Sales/Incentive comp policies
  • Receive, investigate and resolve incoming inquiries related to variable compensation. Frequent communication with account executives and sales management via commission cases and become a trusted advisor to our Sales teams
  • Coordination with various departments to ensure requests are handled along deadlines
  • Process corrections and adjustments as they arise
  • Provide recommendations to sales management and the internal comp management team regarding exception requests and case-critical issues (escalations)
  • Provide backup support within the team

Required experience

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  • 4+ years of relevant work experience in a customer-facing role, ideally within a SaaS company

Preferred Requirements

  • Analytical and problem-solving skills, ability to connect the dots
  • Strong analytical, written, and oral communication skills; detail and process-oriented
  • Excellent command of English with effective communication skills
  • Works well independently and as a strong team player
  • Ability to work in a dynamic and fast-paced environment
  • Responsive to tight deadlines and ability to prioritize appropriately
  • Advanced skills in MS Excel
  • Experience using Salesforce and/or automated sales commissions systems is a plus (e.g. Xactly, Callidus)
  • Experience with SQL, Salesforce, and Python is a plus

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.