What's the opportunity?

We’re looking for an experienced Sales Compensation Analyst II to join our dynamic and collaborative team at Intercom. This is your opportunity to play a pivotal role in shaping and optimizing the sales compensation programs that power our high-performing sales organization.

In this role, you’ll tackle impactful projects like crafting accurate quota assignments for individual sales representatives, conducting critical monthly pay audits, managing exception cases, and delivering actionable insights through data-driven reporting. You’ll also have the chance to lead process improvements that elevate the efficiency and fairness of our compensation programs, making a tangible difference for our sales team and the business overall.

If you’re passionate about sales compensation, data analysis, and love solving complex challenges while partnering across teams, this is your chance to grow your career with a company that’s making a global impact.

What will I be doing?

• Quota Assignment: Oversee and manage the process of assigning sales quotas to individual sales reps, ensuring that quotas are aligned with company objectives and territory/account assignments.
• Monthly Pay Audits: Perform regular audits of sales compensation data to ensure accurate and timely payments, identifying discrepancies and resolving issues proactively.
• Exception Management: Act as the primary point of contact for addressing and resolving compensation exceptions, ensuring that issues are addressed in a timely manner and compliant with compensation policies.
• Reporting & Analysis: Generate and analyze reports on sales performance and compensation metrics, providing insights into compensation effectiveness, trends, and opportunities for improvement.
• Process Improvements: Lead and drive continuous improvements in compensation processes, recommending and implementing best practices to streamline workflows, increase accuracy, and reduce manual effort.
• Cross-Functional Collaboration: Work closely with Sales Operations, Finance, People Operations, and other teams to ensure alignment of compensation structures, policies, and practices.

What skills do I need?

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• 3+ years of experience in sales compensation.
• Strong analytical and problem-solving skills, with the ability to work with complex data sets and translate findings into actionable insights.
• In-depth knowledge of sales compensation structures, quota assignment methodologies, and compensation audit processes.
• Advanced proficiency in Excel and experience with compensation management software (e.g., Xactly, Spiff, or similar tools, preferably CaptivateIQ).
• Excellent communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Strong attention to detail, with the ability to identify discrepancies and resolve issues in a timely manner.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $120,250 - $139,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).