Sales Compensation Quota Operations Specialist

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Job scope/summary:

• Provide ongoing support for Quota Deployment activities up to releasing Sales Letters for all covered businesses

Responsibilities:

• Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate.

• Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends and observations.

• Coordinates exempt level team members by providing project management (e.g., coordinates day- to-day activities), mentoring, and coaching.

• Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts.

• Manages relationships with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues.

• Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay; communicates status and ensures any escalated issues are resolved.

• Ensures resolution of escalated and highly complex order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics to support critical projects.

• Enter data for everyone in Anaplan, following agreements and ensuring full accuracy of data entry

• Validate what has been entered in Anaplan and get signoff from managers prior handover to Sales comp for SL generation

• Handover to Sales Comp following the agreed calendar/timelines. Delays on handover will influence overall commitment to meet full sales letter release

• Participate to Anaplan trainings and relate to our Anaplan SMEs to be supported during the quota deployment process

• Release Sales Letters on time as per Readiness schedule

• You will help drive the planning coordination and execution

• You will cooperate with other departments to find the proper resolutions to issues

• You will be part of quality improvement projects

• You will manage support tickets & resolution

• You will review/audit all Sales Compensation Operations (SCO) processes and operations are executed correctly and met the required guidelines to ensure accurate payment to the sales force

• You will audit sales employee data to identify suspicious patterns

• You will engage automation activities to reduce effort in releasing Sales Letters

Key deliverables/accountabilities:

• Quota deployed on time in Anaplan for the assigned Business

• Sales Letters Released on Day 1 of the period

Education and Experience Required:

• First level university degree with a focus in business or finance; may have advanced university degree.

• Typically 4-6 years of experience.

• Experience in Sales or Operations

• Experience in virtual team environment

Knowledge and Skills:

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

• Expert knowledge of internal processes and policies.

• Thorough understanding of local legal compliance issues.

• Expert problem-solving and analytical skills.

• Expert time management skills.

• Good project management skills.

• Good mentoring and coaching skills.

• Out of the box thinking – able to find solutions

• Excellent teamwork skills

• Able to apply tools and technology to produce results

• Able to understand global business processes and identify impact of change

What do we offer:

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. Multisport cards)

• Work-life balance support including work from home opportunities

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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